Universal Design in Healthcare Servicescapes: Uncovering Multisensory Customer Experiences among Visually Impaired Patients to Enhance Service Convenience and Customer Intimacy

Martens, Carmen; Delcourt, Cécile; Herssens, Jasmien

Scientific conference in universities or research centers (Scientific conferences in universities or research centers)

Martens, Carmen; Delcourt, Cécile; Herssens, Jasmien

2018

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https://hdl.handle.net/2268/224317

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Keywords :

Healthscape; customer intimacy; Universal design

Disciplines :

Business & economic sciences: Multidisciplinary, general & others

Author, co-author :

Martens, Carmen ; Université de Liège - ULiège / Universiteit Hasselt > HEC Liège : UER / Arts and Architecture > UER Management / Architecture

Delcourt, Cécile ; Université de Liège - ULiège > HEC Liège : UER > UER Management

Herssens, Jasmien; Universiteit Hasselt - UH > Arts and Architecture > Architecture

Language :

English

Title :

Universal Design in Healthcare Servicescapes: Uncovering Multisensory Customer Experiences among Visually Impaired Patients to Enhance Service Convenience and Customer Intimacy

Publication date :

27 April 2018

Event name :

5th Belgian Service Research Day

Event organizer :

UNamur

Event place :

Namur, Belgium

Event date :

27-04-2018

Available on ORBi :

since 04 June 2018

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