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Universal Design in Healthcare Servicescapes: Uncovering Multisensory Customer Experiences among Visually Impaired Patients to Enhance Service Convenience and Customer Intimacy
Martens, Carmen; Delcourt, Cécile; Herssens, Jasmien
2018

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Presentation_Namur_Martens, Delcourt, Herssens_3.pdf

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