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Martens Carmen

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Main Referenced Co-authors
Delcourt, Cécile  (18)
Herssens, Jasmien (9)
Petermans, Ann (5)
Høisæther, Victoria (1)
Mikus, Jenna (1)
Main Referenced Keywords
Healthscape (6); Customer Intimacy (5); customer intimacy (2); Healthcare Services (2); Intimacy (2);
Main Referenced Unit & Research Centers
HEC Recherche. Marketing & Service Innovation - ULiège [BE] (1)
Main Referenced Disciplines
Marketing (8)
Business & economic sciences: Multidisciplinary, general & others (7)
Arts & humanities: Multidisciplinary, general & others (3)
Strategy & innovation (2)
Special economic topics (health, labor, transportation...) (1)

Publications (total 21)

The most downloaded
80 downloads
Martens, C., Delcourt, C., & Petermans, A. (2022). Maternity Healthscapes: Conceptualization and Index Development. HERD, 15 (4). https://hdl.handle.net/2268/295362

The most cited

3 citations (OpenCitations)

Martens, C., Delcourt, C., & Herssens, J. (2019). Design Supporting a‘Customer-Perceived Intimacy-Strategy in Healthcare Services. In ICED2019: Responsible Design for Our Future. doi:10.1017/dsi.2019.97 https://hdl.handle.net/2268/235860

Martens, C., Delcourt, C., & Petermans, A. (2023). Patient Intimacy: Conceptualization, Theoretical Framework and Research Agenda [Paper presentation]. Frontiers in Services, Maastricht, Netherlands.
Peer reviewed

Martens, C. (2022). HOSPITABLE HOSPITALS: EXPLORING THE ROLE OF MATERNITY HEALTHSCAPES ON PATIENT EXPERIENCE AND INTIMACY [Doctoral thesis, ULiège - Université de Liège]. ORBi-University of Liège. https://orbi.uliege.be/handle/2268/299391

Martens, C., Delcourt, C., & Petermans, A. (23 August 2022). Maternity Healthscapes: Conceptualization and Index Development [Paper presentation]. ‘Enabling health, care and well-being through design research’ is the title of ARCH22 – the 5th Architecture Research Care and Health (ARCH) conference.
Peer reviewed

Martens, C., Delcourt, C., & Petermans, A. (17 June 2022). Patient Intimacy: Conceptualization and Theoretical Framework [Paper presentation]. 12th SERVSIG.
Peer reviewed

Martens, C., Delcourt, C., & Petermans, A. (June 2022). Aandacht voor intimiteit in zorgcontexten. Viewz, 2.
Editorial reviewed

Martens, C., Delcourt, C., & Petermans, A. (2022). Maternity Healthscapes: Conceptualization and Index Development. HERD, 15 (4).
Peer reviewed

Martens, C., & Delcourt, C. (2021). Exploring the concept of customer-perceived intimacy in healthscapes. In Proceedings from the 4th Conference on Architecture Research Care & Health (pp. 139-145).
Peer reviewed

Martens, C., & Delcourt, C. (2021). Mamma Mia! How to Manage Complex Patient Experiences in Maternity.

Martens, C. (2021). Leren pitchen als een pro.

Martens, C., Mikus, J., Høisæther, V., Spina, U., & Rieger, J. (2020). Employing the Inclusive Design Process to Design for All. In Employing the Inclusive Design Process to Design for All.
Peer reviewed

Martens, C., & Delcourt, C. (30 January 2020). Exploring the Concept of Customer-Perceived Intimacy in Healthscapes [Paper presentation]. RWTH Aachen University Research Day.

Martens, C., & Delcourt, C. (2020). Exploring the Concept of Customer-Perceived Intimacy in Healthscapes [Paper presentation]. 13th World Congress for Design & Health: LESS IS MORE.

Martens, C., Herssens, J., & Delcourt, C. (2019). The History and Evolution of Hospital Design Strategies. In Proceedings of the 8th Annual Conference - European Society for Disability Research.
Peer reviewed

Martens, C., Delcourt, C., & Herssens, J. (2019). Design Supporting a‘Customer-Perceived Intimacy-Strategy in Healthcare Services. In ICED2019: Responsible Design for Our Future. doi:10.1017/dsi.2019.97
Peer reviewed

Martens, C., Delcourt, C., & Herssens, J. (July 2019). Customer-Perceived Intimacy through the Design of Healthscapes [Poster presentation]. 10th International Conference on Applied Human Factors and Ergonomics (AHFE 2019), Washington, United States.

Martens, C., Herssens, J., & Delcourt, C. (June 2019). Customer-Perceived Intimacy in Healthscapes: What Architects Design and Customers Experience [Paper presentation]. ARCH19: 4th Conference on Architecture Research Care & Health, Trondheim, Norway.

Martens, C., Delcourt, C., & Herssens, J. (June 2019). Exploring the Concept of Customer-Perceived Intimacy in Healthscapes [Paper presentation]. ARCH19: 4th Conference on Architecture Research Care & Health, Trondheim, Norway.

Martens, C., Delcourt, C., & Herssens, J. (22 June 2018). The Impact of the Servicescape on Customer Intimacy in Healthcare Services [Paper presentation]. Business & Society Seminar 2018, Mannheim, Germany.

Martens, C., Delcourt, C., & Herssens, J. (30 May 2018). The Impact of the Servicescape on Customer Intimacy in Healthcare Services [Paper presentation]. HEC Research Day, Liège, Belgium.

Martens, C., Delcourt, C., & Herssens, J. (27 April 2018). Universal Design in Healthcare Servicescapes: Uncovering Multisensory Customer Experiences among Visually Impaired Patients to Enhance Service Convenience and Customer Intimacy [Paper presentation]. 5th Belgian Service Research Day, Namur, Belgium.

Martens, C., Delcourt, C., & Herssens, J. (23 March 2018). Universal Design in Healthcare Servicescapes: Uncovering Multisensory Customer Experiences among Visually Impaired Pateints to Enhance Service Convenience and Customer Intimacy [Paper presentation]. 4ème JOURNEE DE RECHERCHE EN MARKETING DU GRAND EST, Mons, Belgium.

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