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Delcourt Cécile

HEC Liège : UER > UER Management : Marketing

HEC Liège Research: Strategic Marketing Innovation

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ORCID
0000-0002-7607-7894
Main Referenced Co-authors
Hazee, Simon  (19)
Van Vaerenbergh, Yves (19)
Martens, Carmen  (18)
Gremler, Dwayne (17)
Dessart, Laurence  (14)
Main Referenced Keywords
Healthscape (6); Marketing (6); Wellbeing (6); Customer Intimacy (5); Gamification (4);
Main Referenced Unit & Research Centers
HEC Recherche. Marketing & Service Innovation - ULiège (3)
CES - Centre d'Économie Sociale - ULiège (2)
HEC Recherche. Strategic Marketing Innovation - ULiège (1)
HEC ULiège (1)
Trust 4 Performance (1)
Main Referenced Disciplines
Marketing (100)
Strategy & innovation (12)
Business & economic sciences: Multidisciplinary, general & others (9)
Social economics (7)
Arts & humanities: Multidisciplinary, general & others (1)

Publications (total 126)

The most downloaded
4093 downloads
Delcourt, C., Gremler, D., van Riel, A., & van Birgelen, M. (January 2013). Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport. Journal of Service Management, 24 (1), 5-24. doi:10.1108/09564231311304161 https://hdl.handle.net/2268/124915

The most cited

169 citations (OpenAlex)

Delcourt, C., Gremler, D., van Riel, A., & van Birgelen, M. (January 2013). Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport. Journal of Service Management, 24 (1), 5-24. doi:10.1108/09564231311304161 https://hdl.handle.net/2268/124915

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