Living Lab; Social Innovation; Qualitative analysis; Users engagement; Innovation processes
Abstract :
[en] Initially developed to bridge the gap between research and market, a Living Lab can be described as an open, innovative and collaborative process based on three core characteristics: user involvement in the innovation process, experimentation in real-life context and the gathering of stakeholders in public-private-people partnerships. The paper focuses on user involvement and provides an insight on how this principle is put in practice, through the qualitative analysis of interviews conducted with twenty Living Labs in Europe and Canada.
Our results interestingly point out that practice of user-driven approach, unlike what is promoted in Living Lab theory, is rather limited. Indeed, many Living Labs do not involve users for the ideation phase at all, and those ones usually use a user-centered approach for the following steps. Besides, when observed, user-driven approach is often restricted to the ideation phase. We can though ask ourselves the question of what is, or should be, living in a Living Lab? Furthermore, our results suggest that a user-driven approach seems more suitable when a Living Lab aims to create social value than when its objective is to create economic value.
Disciplines :
Social & behavioral sciences, psychology: Multidisciplinary, general & others
Author, co-author :
Vanmeerbeek, Perrine
Vigneron, Lara ; Université de Liège > Département de science politique > Anal. et éval. des politiques publ.-Méthod. de sc. politique
Delvenne, Pierre ; Université de Liège > Département de science politique > Gouvernance et société
Rosskamp, Benedikt ; Université de Liège > Département de science politique > Anal. et éval. des politiques publ.-Méthod. de sc. politique
Antoine, Mélanie ; Université de Liège > Département de science politique > Anal. et éval. des politiques publ.-Méthod. de sc. politique
Language :
English
Title :
Involvement of end-users in innovation processes: toward a user-driven approach of innovation. A qualitative analysis of 20 Livings Labs