EMOCOMP! A customer based scale for measuring emotional competences in service employees

Eprint first made available on ORBi (E-prints, working papers and research blog)

Delcourt, Cécile; Van Riel, Allard; van Birgelen, Marcel et al.

2010

Permalink
https://hdl.handle.net/2268/160252

Delcourt_emocomp-WP.pdf

Publisher postprint (1.42 MB)

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Disciplines :

Marketing

Author, co-author :

Delcourt, Cécile ; Université de Liège - ULiège > HEC-Ecole de gestion : UER > UER Management

van Birgelen, Marcel

Gremler, Dwayne

Language :

English

Title :

EMOCOMP! A customer based scale for measuring emotional competences in service employees

Alternative titles :

[en] EMOCOMP! Une mesure des compétences émotionnelles des employés de contact basée sur les perceptions des clients

Publication date :

2010

Number of pages :

Available on ORBi :

since 23 December 2013

Number of views

89 (5 by ULiège)

Number of downloads

326 (5 by ULiège)