The University of Liège wishes to use cookies or trackers to store and access your personal data, to perform audience measurement. Some cookies are necessary for the website to function. Cookie policy.
Nizette, F., Steils, N., Hammedi, W., & Van Riel, A. (June 2024). Why should I trust you ? The role of Explainable AI on AI-based recommendation systems trust and acceptance [Paper presentation]. AMA SERVSIG, Bordeaux, France.  Peer reviewed |
  | Nizette, F., Hammedi, W., Van Riel, A., & Steils, N. (2024). „Why should I trust you? Influence of explanation design on consumer behavior in AI-based services“. Journal of Service Management. doi:10.1108/JOSM-05-2024-0223 Peer Reviewed verified by ORBi |
Nizette, F., Steils, N., Hammedi, W., & Van Riel, A. (2023). Role of Explainable AI on recommendation trust and adoption [Paper presentation]. Frontiers in Service, Maastricht, Netherlands. Peer reviewed |
Delcourt, C., Van Riel, A., van Birgelen, M., & Gremler, D. (July 2011). Delivering bad news to customers: The role of employee emotional and technical competences [Paper presentation]. European Institute of Retailing and Services Studies, San Diego, United States. |
 | Brandt, C., Pahud de Mortanges, C., & Van Riel, A. (May 2011). Fidélité et Substitution : Effets de l’Etendue et de la Durée des Ruptures de Stock sur le Comportement du Consommateur [Paper presentation]. Le 27e Congrès de l'association française du marketing, Bruxelles, Belgium. |
Delcourt, C., Van Riel, A., van Birgelen, M., & Gremler, D. (May 2011). The emotional competence of service contact employees. Effects on rapport, customer satisfaction and loyalty [Paper presentation]. Association Française du Marketing, Brussels, Belgium. |
  | Delcourt, C., Van Riel, A., van Birgelen, M., & Gremler, D. (2010). EMOCOMP! A customer based scale for measuring emotional competences in service employees. ORBi-University of Liège. https://orbi.uliege.be/handle/2268/160252. |
Hammedi, W., Van Riel, A., & Semeijn, J. (July 2009). Perceived logistics service quality driven store Loyalty [Poster presentation]. 16th international conference on Recent Advances in Retailing and Services Science, Niagara Falls, Canada. |
Delcourt, C., Van Riel, A., & Birgelen, M. (July 2009). Linking Frontline Employees’ Emotional Intelligence to Customer Perceptions in a Service Delivery Context [Paper presentation]. The European Institute of Retailing and Service Studies, Niagara, Canada. |
Delcourt, C., Van Riel, A., & Birgelen, M. (2009). LINKING CONTACT EMPLOYEE EMOTIONAL INTELLIGENCE TO CUSTOMER PERCEPTIONS [Paper presentation]. Quality in Services 11, Wolfsburg, Germany. |
Toussirot, M., & Van Riel, A. (25 August 2008). Services and Consumer Communities [Poster presentation]. 3rd Doctoral Summer School in Services Engineering and Management, Helsinki, Finland. |
Hammedi, W., Van Riel, A., & Sasovova, Z. (08 August 2008). Reflexivity in the Service Innovation Screening Process: Effects on Decision- Making Outcomes [Poster presentation]. Yearly Conference of The Academy of Management, 8-13 August, 2008, Anaheim, USA, Anaheim, USA, United States. |
Ennabih, A., Van Riel, A., & Sasovova, Z. (08 August 2008). Antecedents of Team Learning in New Product Development Teams [Poster presentation]. Yearly Conference of The Academy of Management, 8-13 August, 2008, Anaheim, USA, Anaheim, USA, United States. |
Hammedi, W., & Van Riel, A. (14 July 2008). Online Grocery Shopping: The Challenge of Home Delivery Service [Poster presentation]. EIRASS 2008 Conference, Zagreb, Croatia. |
Liljander, V., Pihlstrom, M., & Van Riel, A. (14 July 2008). Multi- Channel Service Management: How well Integrated are the Channels? [Poster presentation]. EIRASS 2008 Conference, Zagreb, Croatia. |
Pihlstrom, M., Liljander, V., & Van Riel, A. (14 July 2008). M- Service Value Perceptions and Customer Loyalty [Poster presentation]. EIRASS 2008 Conference, Zagreb, Croatia. |
Ennabih, A., Van Riel, A., & Sasovova, Z. (09 July 2008). Knowledge Sharing between new service development teams: the roles of organizational and project climate [Poster presentation]. EGOS Conference, Amsterdam, Netherlands. |
Hammedi, W., Van Riel, A., & Sasovova, Z. (29 June 2008). The Role of Knowledge Processes in High technology services Screening process: An exploration [Poster presentation]. PDMA Conference, Hamburg, Germany. |
 | Van Riel, A., Liljander, V., Gillberg, F., & Gummerus, J. (2006). Technology readiness and the evaluation and adoption of self-service technologies. Journal of Retailing and Consumer Services, 13 (3), 177-191. doi:10.1016/j.jretconser.2005.08.004 Peer Reviewed verified by ORBi |
 | Van Riel, A., & Ouwersloot, H. (2005). Extending electronic portals with new services: Exploring the usefulness of brand extension models. Journal of Retailing and Consumer Services, 12 (4), 245-254. doi:10.1016/j.jretconser.2004.07.003 Peer Reviewed verified by ORBi |
 | Ribbink, D., Van Riel, A., & Semeijn, J. (2005). Policy decisions and modal choice: An example from the European Union. Transportation Journal, 44 (1), 33-44. Peer Reviewed verified by ORBi |
 | Van Riel, A., Pahud de Mortanges, C., & Streukens, A. (2005). Marketing antecedents of industrial brand equity: An empirical investigation in specialty chemicals. Industrial Marketing Management, 34 (8), 841-847. doi:10.1016/j.indmarman.2005.01.006 Peer Reviewed verified by ORBi |
 | Semein, J., Van Riel, A., & Van Birgelen, M. (2005). E-services and offline fulfillment: How loyalty is created. Managing Service Quality, 15 (2), 182-194. Peer Reviewed verified by ORBi |
 | Van Riel, A., Lemmink, J., Streukens, A., & Liljander, V. (2004). Boost Customer Loyalty With Online Support: The Case of Mobile Telecoms Providers. International Journal of Internet Marketing and Advertising, 1 (1), 4-23. doi:10.1504/ijima.2004.003687 Peer Reviewed verified by ORBi |
 | Van Riel, A., & Lievens, A. (2004). New service development in high tech sectors: A decision making perspective. International Journal of Service Industry Management, 15 (1), 72-101. doi:10.1108/09564230410523349 Peer Reviewed verified by ORBi |
 | Van Riel, A., Lemmink, J., & Ouwersloot, H. (2004). High-Technology Service Innovation Success: A Decision-Making Perspective. Journal of Product Innovation Management, 21 (5), 348-359. doi:10.1111/j.0737-6782.2004.00087.x Peer Reviewed verified by ORBi |
 | Van Riel, A., Semeijn, J., & Pauwels, P. (2004). Online travel service quality: The role of pre-transaction services. Total Quality Management and Business Excellence, 15 (4), 475-493. doi:10.1080/1478336042000183578 Peer Reviewed verified by ORBi |
 | Van Riel, A., Semeijn, J., & Janssen, W. (2003). E-service quality expectations: a case study. Total Quality Management and Business Excellence, 14 (4), 437-450. doi:10.1080/1478336032000047255 Peer Reviewed verified by ORBi |
Van Riel, A., Lemmink, J., & Ouwersloot, H. (2001). Consumer Evaluations of Brand Extensions: Differences between Goods and Services. Journal of Service Research, 3 (3), 220-231. Peer Reviewed verified by ORBi |
Van Riel, A., & Liljander, V. (2001). Exploring Consumer Evaluations of e-Services: A Portal Site. International Journal of Service Industry Management, 12 (4), 359-377. doi:10.1108/09564230110405280 Peer Reviewed verified by ORBi |
