Ernens Stéphanie

HEC Liège : UER > UER Management : Marketing

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Main Referenced Co-authors

Baiwir, Lisa (1)

Delcourt, Cécile (1)

Dessart, Laurence (1)

Main Referenced Keywords

customer service (1); frontline employees (1); service robots (1);

Main Referenced Disciplines

Marketing (1)

Strategy & innovation (1)

Publications (total 1)

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The most downloaded

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Ernens, S., Delcourt, C., Dessart, L., & Baiwir, L. (December 2022). Frontline Employees’ Attitude Toward Embodied Social Robots In Customer Service: An Integrative Framework And Empirical Test. Journal of Service Management Research, 6 (4). doi:10.5771/2511-8676-2022-4 https://hdl.handle.net/2268/297093

https://hdl.handle.net/2268/297093

Peer reviewed