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Hazee Simon

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Main Referenced Co-authors
Van Vaerenbergh, Yves (28)
Delcourt, Cécile  (19)
Costers, Annelies (4)
De Keyser, Arne (3)
Faseur, Tine (3)
Main Referenced Keywords
Sharing economy (5); Co-creation (3); Service recovery (3); Collaborative consumption (2); Customer rejection (2);
Main Referenced Disciplines
Marketing (36)
Strategy & innovation (1)

Publications (total 37)

The most downloaded
1391 downloads
Hazee, S., Van Vaerenbergh, Y., & Armirotto, V. (May 2017). Co-creating service recovery after service failure: The role of brand equity. Journal of Business Research, 74, 101-109. doi:10.1016/j.jbusres.2017.01.014 https://hdl.handle.net/2268/207250

The most cited

155 citations (OpenAlex)

Hazee, S., Van Vaerenbergh, Y., & Armirotto, V. (May 2017). Co-creating service recovery after service failure: The role of brand equity. Journal of Business Research, 74, 101-109. doi:10.1016/j.jbusres.2017.01.014 https://hdl.handle.net/2268/207250

Hazee, S., Zwienenberg, T., Van Vaerenbergh, Y., Faseur, T., Vandenberghe, A., & Keutgens, O. (July 2019). Why customers and peer service providers do not participate in collaborative consumption [Paper presentation]. Frontiers in Service, Singapore.

Hazee, S. (June 2019). Why customers do not participate in the access economy [Paper presentation]. 16th QUIS Conference, Karlstad, Sweden.

Hazee, S., Van Vaerenbergh, Y., Delcourt, C., & Warlop, L. (2019). Sharing Goods? Yuck, No! An Investigation of Consumers’ Contamination Concerns About Access-Based Services. Journal of Service Research, 22 (3), 256-271. doi:10.1177/1094670519838622
Peer Reviewed verified by ORBi

Hazee, S. (2018). Why customers do not participate in the access economy [Doctoral thesis, ULiège - Université de Liège]. ORBi-University of Liège. https://orbi.uliege.be/handle/2268/224268

Van Vaerenbergh, Y., Hazee, S., & Costers, A. (June 2018). Customer participation in service recovery: A meta-analysis [Paper presentation]. 15th International Research Conference in Service Management, La Londe les Maures, France.

Zwienenberg, T., Hazee, S., Vandenberghe, A., Van Vaerenbergh, Y., & Faseur, T. (June 2018). Why Customers do not Participate in Collaborative Consumption? [Paper presentation]. 15th International Research Conference in Service Management, La Londe les Maures, France.

Van Vaerenbergh, Y., Hazee, S., & Costers, A. (2018). Customer Participation in Service Recovery: A Meta-Analysis. Marketing Letters, 29, 465-483. doi:10.1007/s11002-018-9470-9
Peer Reviewed verified by ORBi

Zwienenberg, T., Hazee, S., Van Vaerenbergh, Y., Faseur, T., & Vandenberghe, A. (September 2017). Why Customers do not Participate in Collaborative Consumption? [Paper presentation]. Surrey Think Tank: Collaborative Economy, United Kingdom.

Hazee, S., Van Vaerenbergh, Y., & Armirotto, V. (June 2017). Co-creating service recovery after service failure: The role of brand equity [Paper presentation]. 26th Frontiers in Service Conference, New York, USA.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (June 2017). Burdens of Access: Understanding Customer Barriers and Barrier-Attenuating Practices Related to Access-Based Services [Paper presentation]. 21st EMAN Conference, Liège, Belgium.

Hazee, S., Van Vaerenbergh, Y., & Armirotto, V. (May 2017). Co-creating service recovery after service failure: The role of brand equity. Journal of Business Research, 74, 101-109. doi:10.1016/j.jbusres.2017.01.014
Peer Reviewed verified by ORBi

Hazee, S., Delcourt, C., Van Vaerenbergh, Y., & Kabadayi, S. (April 2017). How to Reduce Rejection of Service Innovations? Uncovering Consumers’ Desired Organizational Actions in Access-Based Services [Paper presentation]. Internal Research Seminar, Gabelli School of Business, Fordham University (USA), New York, United States.

Dadyko, O., Carbonnelle, B., Hazee, S., & Delcourt, C. (2017). BSimple, Embrace the digital transformation. (HEC Liege, unpublished business case written in close collaboration with nGage Consulting, Services Marketing and Management).

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (2017). Burdens of Access: Understanding Customer Barriers and Barrier-Attenuating Practices in Access-Based Services. Journal of Service Research, 20 (4), 441-456. doi:10.1177/1094670517712877
Peer Reviewed verified by ORBi

Hazee, S., Van Vaerenbergh, Y., De Keyser, A., Costers, A., & Larivière, B. (December 2016). Understanding Customer Reactions to Service Failures in Access-Enabling Services: A Cross-Cultural Examination [Paper presentation]. Internal Research Seminar, Center for Service Intelligence, Gent University.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (June 2016). Sharing a Car? Yuck, No! An Investigation of Consumer Contamination in Access-Based Services [Paper presentation]. 10th AMA SERVSIG International Service Conference, Maastricht, The Netherlands.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (June 2016). Sharing a Car? Yuck, No! An Investigation of Consumer Contamination in Access-Based Services [Paper presentation]. 14th International Research Conference in Service Management, La Londe les Maures, France.

Van Vaerenbergh, Y., De Keyser, A., Hazee, S., & Costers, A. (June 2016). Customer Coping With Service Failures Across Cultures: A Multilevel Investigation [Paper presentation]. 25th Frontiers in Service Conference, Bergen, Norway.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (January 2016). Sharing Goods? Yuck, No! An Investigation of Consumer Contamination in Access-Based Services [Paper presentation]. 2nd Joint Research Seminar in Marketing.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (November 2015). Sharing Goods? Yuck, No! An Investigation of Consumer Contamination in Access-Based Services [Paper presentation]. 2nd Joint Doctoral Colloquium in Marketing Management.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (July 2015). Sharing a Car? Yuck, No! An Investigation of Customer Contamination in Access-Based Services [Paper presentation]. 24th Annual Frontiers in Service Conference, San José, United States.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (July 2015). Sharing a Car? Yuck, No! An Investigation of Consumer Contamination in Access-Based Services [Paper presentation]. 22nd AMA SERVSIG Doctoral Consortium, San Jose State University (USA), San Jose, United States.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (May 2015). Do Customers Dare to Share? Exploring Risk Perception and Reduction in Access-Based Services [Paper presentation]. 44th EMAC Annual Conference, Leuven, Belgium.

Van Vaerenbergh, Y., De Keyser, A., & Hazee, S. (March 2015). The Impact of Cultural Values on Customer Coping Responses After Service Failure [Paper presentation]. 2nd Belgian Service Research Day.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (November 2014). Should I Access or Should I Own? Consumers' Perceived risks in Collaborative Consumption [Paper presentation]. Internal Research Seminar KU Leuven, Brussels, Belgium.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (June 2014). Should I Access or Should I Own? Consumers’ Perceived risks in Collaborative Consumption [Paper presentation]. 21st AMA SERVSIG Doctoral Consortium, University of Miami, Miami, United States.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (April 2014). Should I Access or Should I Own? Perceived Risks as Barriers to Usage Intention of Access-Based Consumption [Paper presentation]. 1st Belgian Service Research Day, Ghent, Belgium.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (2014). Should I Access or Should I Own? Perceived Risks as Barriers to Collaborative Consumption [Paper presentation]. 23rd Annual Frontiers in Service Conference, Miami, United States.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (2014). Should I Access or Should I Own? [Paper presentation]. 8th AMA SERVSIG International Service Research Conference, Thessaloniki, Greece.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (November 2013). Should I Own or Should I Share? Consumers’ Barriers to Usage Intentions of Commercial Sharing Programs [Paper presentation]. Annual PhD Research Day, Radboud University, Nijmegen School of Management.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (September 2013). Why Would I Use Commercial Sharing Programs? A Realistic View of Consumer (Non-) Usage Intention [Paper presentation]. 1st Ownership and Decision Making Workshop, Vienna University of Economics and Business, Vienna, Austria.

Hazee, S. (September 2013). Why Would I Use Commercial Sharing Programs? A Realistic View of Consumer (Non-) Usage Intentions [Poster presentation]. Workshop on Ownership and Decision Making, Vienna, Austria.

Hazee, S. (2013). Le bonheur, c'est d'avoir ?

Hazee, S. (June 2013). To Be Afraid or to Be Proud? The Impact of Emotional Valence and Response Efficacy on Persuasion in Anti-Drink Driving Advertising [Poster presentation]. 42nd EMAC Conference, Istanbul, Turkey.

Hazee, S. (30 April 2013). Sustainable Product Service Systems: consumer usage intentions and impact on well-being [Poster presentation]. 2nd Higher Education and Research Awards for Future Generations, Brussels, Belgium.

Hazee, S. (2013). The impact of negative (fear) and positive (pride) emotional appeals on persuasion in a public health communication context: road safety case in Belgium [Paper presentation]. Conference for the 'Non-profit marketing' expert group of STIMA, Brussels, Belgium.

Hazee, S. (2012). The impact of negative (fear) and positive (pride) emotional appeals on persuasion in a public health communication context: road safety case in Belgium [Master’s dissertation, HEC-ULg]. ORBi-University of Liège. https://orbi.uliege.be/handle/2268/143748

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