Hazee Simon

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Main Referenced Co-authors

Van Vaerenbergh, Yves (28)

Delcourt, Cécile (19)

Costers, Annelies (4)

De Keyser, Arne (3)

Faseur, Tine (3)

Main Referenced Keywords

Sharing economy (5); Co-creation (3); Service recovery (3); Collaborative consumption (2); Customer rejection (2);

Main Referenced Disciplines

Marketing (36)

Strategy & innovation (1)

Publications (total 37)

Search in publications

The most downloaded

1644 downloads

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (2017). Burdens of Access: Understanding Customer Barriers and Barrier-Attenuating Practices in Access-Based Services. Journal of Service Research, 20 (4), 441-456. doi:10.1177/1094670517712877 https://hdl.handle.net/2268/212148

The most cited

175 citations (OpenAlex)

Hazee, S., Van Vaerenbergh, Y., & Armirotto, V. (May 2017). Co-creating service recovery after service failure: The role of brand equity. Journal of Business Research, 74, 101-109. doi:10.1016/j.jbusres.2017.01.014 https://hdl.handle.net/2268/207250