[en] Purpose - The purpose of this communication is to systematically understand how electronic human resource management (e-HRM) software for personnel management is implemented in the particular context of higher education institutions (HEIs) in the Democratic Republic of Congo (DRC).
Methodology/approach - The posture of a symbolic interactionist perspective guided our understanding in a qualitative case study methodology as it concerns the clarification of the implementation process of e-HRM software for personnel management in this specific context.
Results - In terms of results, the context of HIEs in the DRC was described and the business processes were modeled, thus presenting the way in which personal data is encoded in HIEs in the DRC.
Limitations - Several limitations can be noted, but as an example, the complexity of the research environment with respect to research authorizations.
Implications - This paper sheds light on the managerial and scientific aspects and its contribution to the understanding of the critical and complex process of the implementation of e-HRM software in the context of HEIs in the DRC.
Originality – Except for the BPMN language used, the originality of this paper resides in the particular context of HEIs in the DRC, as well as in the integration of implementation conditions in their social-technical-financial components, in light of Pichault's (2013) five forces model.
Research center :
EgiD - Études sur le Genre et la Diversité en Gestion - ULiège
