Linking Frontline Employees’ Emotional Intelligence to Customer Perceptions in a Service Delivery Context

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Delcourt, Cécile; Van Riel, Allard; Birgelen, Marcel

2009 • The European Institute of Retailing and Service Studies

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https://hdl.handle.net/2268/158879

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Disciplines :

Marketing

Author, co-author :

Delcourt, Cécile ; Université de Liège - ULiège > HEC-Ecole de gestion : UER > UER Management

Birgelen, Marcel

Language :

English

Title :

Linking Frontline Employees’ Emotional Intelligence to Customer Perceptions in a Service Delivery Context

Publication date :

July 2009

Event name :

The European Institute of Retailing and Service Studies

Event place :

Niagara, Canada

Event date :

Juillet 2009

Audience :

International

Available on ORBi :

since 26 November 2013

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