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Linking Frontline Employees’ Emotional Intelligence to Customer Perceptions in a Service Delivery Context
Delcourt, Cécile; Van Riel, Allard; Birgelen, Marcel
2009The European Institute of Retailing and Service Studies
 

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Disciplines :
Marketing
Author, co-author :
Delcourt, Cécile  ;  Université de Liège - ULiège > HEC-Ecole de gestion : UER > UER Management
Van Riel, Allard 
Birgelen, Marcel
Language :
English
Title :
Linking Frontline Employees’ Emotional Intelligence to Customer Perceptions in a Service Delivery Context
Publication date :
July 2009
Event name :
The European Institute of Retailing and Service Studies
Event place :
Niagara, Canada
Event date :
Juillet 2009
Audience :
International
Available on ORBi :
since 26 November 2013

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