E-services and offline fulfillment: How loyalty is created

Semein, Janjaap; Van Riel, Allard; Van Birgelen, Marcel

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E-services and offline fulfillment: How loyalty is created

Semein, Janjaap; Van Riel, Allard; Van Birgelen, Marcel

2005 • In Managing Service Quality, 15 (2), p. 182-194

Peer Reviewed verified by ORBi

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https://hdl.handle.net/2268/117132

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Keywords :

Services; Electronic Services; Fulfillment

Disciplines :

Marketing

Author, co-author :

Semein, Janjaap

Van Riel, Allard ; Université de Liège - ULiège > HEC - École de gestion de l'ULiège > Stratégie et déploiement de projets innovants

Van Birgelen, Marcel

Language :

English

Title :

E-services and offline fulfillment: How loyalty is created

Publication date :

2005

Journal title :

Managing Service Quality

ISSN :

0960-4529

eISSN :

1758-8030

Publisher :

Emerald Group Publishing Limited

Volume :

Issue :

Pages :

182-194

Peer reviewed :

Peer Reviewed verified by ORBi

Available on ORBi :

since 19 April 2012

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