Fleissig, J. (24 November 2022). Beyond the Pill: Customer Experience Strategies in the Pharmaceutical Industry [Paper presentation]. Marketing Seminar HEC. https://hdl.handle.net/2268/296744
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Fleissig, J., Delcourt, C., & Steils, N. (2025). Patient-Centricity in the Pharmaceutical Industry: A Review and Research Agenda. International Journal of Consumer Studies, 49 (1). doi:10.1111/ijcs.70012 https://hdl.handle.net/2268/328070