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Scientific conference in universities or research centers (Scientific conferences in universities or research centers)
Contact Employee Emotional Competence in Increasing Emotionally Charged Service Encounter Effectiveness
Delcourt, Cécile
2010
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https://hdl.handle.net/2268/89189
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Disciplines :
Marketing
Author, co-author :
Delcourt, Cécile
;
Université de Liège - ULiège > HEC-Ecole de gestion : UER > UER Management
Language :
English
Title :
Contact Employee Emotional Competence in Increasing Emotionally Charged Service Encounter Effectiveness
Publication date :
January 2010
Event organizer :
BGSU
Event place :
Bowling Green, United States - Ohio
Available on ORBi :
since 18 April 2011
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