Contribution to collective works (Parts of books)
Emotions in service encounters: a review and research agenda
Delcourt, Cécile
2024In A Research Agenda for Service Marketing
Editorial reviewed
 

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Keywords :
Emotions, service encounter, customer experience, emotional competence, emotional intelligence
Disciplines :
Strategy & innovation
Author, co-author :
Delcourt, Cécile  ;  Université de Liège - ULiège > HEC Liège Research > HEC Liège Research: Strategic Marketing Innovation
Language :
English
Title :
Emotions in service encounters: a review and research agenda
Publication date :
06 February 2024
Main work title :
A Research Agenda for Service Marketing
Publisher :
Edward Elgar Publishing
ISBN/EAN :
978-1-80392-316-1
978-1-80392-317-8
Pages :
93-129
Peer reviewed :
Editorial reviewed
Available on ORBi :
since 09 September 2024

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