Measuring customer satisfaction with public transport: Comparison of the Net Promoter Score (NPS), the Customer Satisfaction Score (CSAT), and the Satisfaction with Travel Scale (STS) - 2022
Unpublished conference/Abstract (Scientific congresses and symposiums)
Measuring customer satisfaction with public transport: Comparison of the Net Promoter Score (NPS), the Customer Satisfaction Score (CSAT), and the Satisfaction with Travel Scale (STS)
Cools, Mario
2022 • 16th International Conference on Travel Behaviour Research
net promoter score (NPS); customer satisfaction score (CSAT); satisfaction with travel scale (STS); public transport
Disciplines :
Civil engineering Special economic topics (health, labor, transportation...)
Author, co-author :
Cools, Mario ; Université de Liège - ULiège > Département ArGEnCo > Transports et mobilité
Language :
English
Title :
Measuring customer satisfaction with public transport: Comparison of the Net Promoter Score (NPS), the Customer Satisfaction Score (CSAT), and the Satisfaction with Travel Scale (STS)
Publication date :
12 December 2022
Event name :
16th International Conference on Travel Behaviour Research
