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Measuring customer satisfaction with public transport: Comparison of the Net Promoter Score (NPS), the Customer Satisfaction Score (CSAT), and the Satisfaction with Travel Scale (STS)

Cools, Mario

2022 • 16th International Conference on Travel Behaviour Research

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Measuring customer satisfaction in public transport.pdf

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Measuring customer satisfaction in public transport.pdf

IATBR_PRES.pdf

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