Filippatos G, Karasi E., The effect of Emergency Department crowding on patient outcome. Health Sci J. 2015; 9: 1–6.
Van Den Heede K, Dubois C, Devriese S, et al. Organisation and payment of emergency care services in Belgium: current situation and options for reform. Brussels: Belgian Health Care Knowledge Centre (KCE); 2016. (Report 263Cs).
Cartier T, Ryssaert L, Bourgueil Y. Belgium. In: Kringos D, Boerma W, Hutchinson A, et al. editors. Building primary care in a changing Europe: case studies. United Kingdom (UK): European Observatory on Health System and Policies; 2015. p. 9–17.
Akbulut Y, Tatar M, Cetinyürek A, et al. Non-urgent use of the emergency department: a quantitative evaluation from a patient perspective. J Manag Marketing Healthc. 2008; 1 (4): 389–399.
Lobachova L, Brown DFM, Sinclair J, et al. Patient and provider perceptions of why patients seek care in emergency departments. J Emerg Med. 2014; 46 (1): 104–112.
Lega F, Mengoni A. Why non urgent patients choose emergency over primary care services? Empirical evidence and managerial implications. Health Policy. 2008; 88 (2–3): 326–338.
Jobé J, Ghuysen A, Gérard P, et al. Efficiency of a French-language triage algorithm in the emergency department. Crit Care. 2011; 15 (Suppl 1): 455.
Carrasco V, Baubeau D. Les usagers des urgences: premiers résultats d’une enquête nationale. Etudes Et Résultats. 2003; 212: 1–8.
Carrasco V, Baubeau D. Motifs et trajectoires de recours aux urgences hospitalières. Etudes Et Résultats. 2003; 215: 1–12.
Lee A, Lau FL, Hazlett CB, et al. Factors associated with non-urgent utilization of accident and emergency services: a case control study in Hong Kong. Social Sci Med. 2000; 51: 1075–1085.
Uscher-Pines L, Pines J, Kellermann A, et al. Deciding to visit emergency department for non-urgent conditions: a systematic review of the literature. Am J Manag Care. 2013; 19 (1): 47–59.
Coster JE, Turner JK, Bradbury D, et al. Why do people choose emergency and urgent care services? A rapid review utilizing a systematic literature search and narrative synthesis. Acad Emerg Med. 2017; 24 (9): 1137–1149.
Durand AC, Palazzolo S, Tanti-Hardouin N, et al. Non urgent patients in emergency departments: rational or irresponsible consumers? Perceptions of professionals and patients. BMC Res Notes. 2012; 5 (525): 1–9.
MacKichan F, Brangan E, Wye L, et al. Why do patients seek primary medical care in emergency departments? An ethnographic exploration of access to general practice. BMJ Open. 2017; 7: e013816.
Colliers A, Remmen R, Streffer ML, et al. Implementation of a general practitioner cooperative adjacent to the emergency department of a hospital increases the caseload for the GPC but not for the emergency department. Acta Clin Belg. 2017; 72 (1): 49–54.
Belche JL, Berrewaerts MA, Burette P, et al. Retrospective analysis of a suburban out-of-hours clinic in belgium. Acta Clin Belg. 2014; 69 (5): 341–347.
Brasseur E, Ghuysen A, Donneau AF, et al. Reliability of a new french-language triage algorithm for out-of-hours primary care calls: the salomon rule. Crit Care. 2015; 19 (Suppl 1): P406.
Brasseur E, Pâques F, Ghuysen A, et al. Algorithme de régulation des appels de médecine générale. Acta Clin Belg. 2013; 68 (6): P487.
Munro J, Nichol J, O’Cathain A, et al. Impact of NHS direct on demand for immediate care: observational study. BMJ. 2000; 321: 150–153.
Dunt D, Wilson R, Day SE, et al. Impact of telephone triage on emergency after hours GP Medicare usage: a time series analysis. Aust New Zealand Health Policy. 2007; 4: 21.
Berchet C, Nader C, The organisation of out-of-hours primary care in OECD countries. OECD Health Working Papers. 2016; 89: 1–26.
Verzanvoort N, Teunis T, Verheij T, et al. A self-triage for acute primary care via a smartphone application: practical, safe and efficient?. Plos One. 2018; 13 (6): e0199284.
Tonsaker T, Bartlett G, Trpkov C. Information sur la santé dans internet. Can Fam Physician. 2014; 60(5):419–420.
Chmiel C, Huber CA, Rosemann T, et al. Walk-ins seeking treatment at an emergency department or general practitioner out-of-hours service: a cross-sectional comparison. BMC Health Serv Res. 2011; 11: 94.
Gentile S, Vignally P, Durand AC, et al. Non urgent patients in the emergency department? A french formula to prevent misuse. BMC Health Serv Res. 2010; 10: 66.
Van Uden CJ, Crebolder HFJM. Does setting up out-of-hours primary care cooperatives outside a hospital reduce demand for emergency care? Emerg Med J. 2004; 21 (6): 722–723.
Van Gils-Van Rooij ESJ, Joris Yzermans C, Broekmans SM, et al. Out-of-hours care collaboration between general practitioners and hospital emergency departments in the Netherlands. J Am Board Fam Med. 2015; 28: 807–815.
Rutten M, Vrielink F, Smits M, et al. Patient and care characteristics of self-referrals treated by the general practitioner cooperative at emergency-care-access-points in the Netherlands. BMC Fam Pract. 2017; 18:62.
Thijssen WA, Wijnen-van Houts M, Koetsenruijter J, et al. The impact on emergency department utilization and patient flows after integrating with a general practitioner cooperative: an observational study. Emerg Med Int. 2013; 2013:364659.