Reference : Customer ratings as a vector for discrimination in employment relations? Pathways and...
E-prints/Working papers : Already available on another site
Law, criminology & political science : Social law
http://hdl.handle.net/2268/222031
Customer ratings as a vector for discrimination in employment relations? Pathways and pitfalls for legal remedies
English
Ducato, Rossana [Université Catholique de Louvain - UCL > > > >]
Kullmann, Miriam [Vienna University of Economics and Business > > > >]
Rocca, Marco mailto [Université de Liège - ULiège > Département de droit > Droit social européen et international >]
Apr-2018
1-17
No
[en] Discrimination ; Customer ratings ; Gig economy
[en] The use of customer ratings to evaluate worker performance is increasingly worrisome because of its widespread use in the gig-economy. As scholars in computer and social sciences denounce, this practice entails the risk of producing discriminatory outcomes, by reproducing biases existing in society. By drawing an analogy with discriminatory practices adopted by an employer to satisfy its customers’ preferences, we propose a legal analysis of this phenomenon grounded in EU non-discrimination law. Thus, we first analyse the issues related to the application of non-discrimination law to (alleged) self-employed workers. Then, we address the lack of access for the individual worker to the data regarding customers’ ratings. We conclude by arguing that the use of customer ratings should be considered as a suspect criterion, while the current (EU) non-discrimination laws should be modernised through a clearer inclusion of (alleged) self-employed workers.
Researchers ; Professionals ; Students
http://hdl.handle.net/2268/222031
https://marcorocca.files.wordpress.com/2018/02/rd-mk-mr-customer-ratings-as-a-vector-for-discrimination.pdf

File(s) associated to this reference

Fulltext file(s):

FileCommentaryVersionSizeAccess
Open access
RD MK MR - Customer ratings as a vector for discrimination.pdfAuthor preprint791.64 kBView/Open

Bookmark and Share SFX Query

All documents in ORBi are protected by a user license.