The Disclosure of Bad News to Customers in Services: Integrative Framework and Agenda for Future Research

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Scientific conference in universities or research centers (Scientific conferences in universities or research centers)

Delcourt, Cécile

2017

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https://hdl.handle.net/2268/207609

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Disciplines :

Marketing

Author, co-author :

Delcourt, Cécile ; Université de Liège > HEC Liège : UER > UER Management

Language :

English

Title :

The Disclosure of Bad News to Customers in Services: Integrative Framework and Agenda for Future Research

Publication date :

23 February 2017

Event name :

Research seminar

Event place :

Queensland University of Technology, Brisbane, Australia

Event date :

23 February 2017

Audience :

International

Available on ORBi :

since 23 February 2017

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