ENERGIA: Transforming a public utility company into a customer-centric organization

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Hazée, Simon; Mancini, Philippe; Laloux, Dimitri et al.

2020

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https://hdl.handle.net/2268/207570

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Keywords :

Customer centricity; Customer journey; public utility

Disciplines :

Marketing

Author, co-author :

Hazée, Simon

Mancini, Philippe; nGage Consulting

Laloux, Dimitri; nGage Consulting

Delcourt, Cécile ; Université de Liège > HEC Liège : UER > UER Management

Language :

English

Title :

ENERGIA: Transforming a public utility company into a customer-centric organization

Publication date :

17 June 2020

Publisher :

Centrale de Cas et de Médias Pédagogiques (CCMP), Paris, France

Number of pages :

Collection name :

G2003(GB)

Institution :

HEC Liège Business case written with ngage consulting

Available on ORBi :

since 22 February 2017

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148 (12 by ULiège)

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