The Impact of Cultural Values on Customer Coping Responses After Service Failure

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Scientific conference in universities or research centers (Scientific conferences in universities or research centers)

Van Vaerenbergh, Yves; De Keyser, Arne; Hazee, Simon

2015

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https://hdl.handle.net/2268/198042

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Disciplines :

Marketing

Author, co-author :

Van Vaerenbergh, Yves

De Keyser, Arne

Hazee, Simon ; Université de Liège > HEC-Ecole de gestion : UER > UER Management

Language :

English

Title :

The Impact of Cultural Values on Customer Coping Responses After Service Failure

Publication date :

March 2015

Event name :

2nd Belgian Service Research Day

Event organizer :

KU Leuven, Research Center for Human Relations

Event date :

March 27, 2015

Available on ORBi :

since 08 June 2016

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