I Am Very Sorry Sir! Breaking Bad News to Customers

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Unpublished conference/Abstract (Scientific congresses and symposiums)

Delcourt, Cécile; GREMLER, Dwayne; GREER, Dominique

2016 • Thought Leaders in Service Marketing Strategy Conference

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https://hdl.handle.net/2268/195075

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Disciplines :

Marketing

Author, co-author :

Delcourt, Cécile ; Université de Liège > HEC-Ecole de gestion : UER > UER Management

GREMLER, Dwayne

GREER, Dominique

Language :

English

Title :

I Am Very Sorry Sir! Breaking Bad News to Customers

Publication date :

31 May 2016

Event name :

Thought Leaders in Service Marketing Strategy Conference

Event organizer :

Journal of the Academy of Marketing Science / Hosting University: HEC Paris

Event date :

29-31 mai 2016

By request :

Yes

Audience :

International

Funders :

HEC Paris

Available on ORBi :

since 27 March 2016

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