How to enhance citizenship and reduce dysfunctional patient behavior during service interactions: An empirical study in the nursing context

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Lerch, Jennifer; Schmitz, Gertrud; Büttgen, Marion et al.

2016 • SERVSIG Conference

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https://hdl.handle.net/2268/194610

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Disciplines :

Marketing

Author, co-author :

Lerch, Jennifer; Universität Duisburg-Essen

Schmitz, Gertrud; Universität Duisburg-Essen

Büttgen, Marion; Universität Hohenheim

Ates, Zelal ; Université de Liège > HEC-Ecole de gestion : UER > Marketing et intelligence stratégique

Language :

English

Title :

How to enhance citizenship and reduce dysfunctional patient behavior during service interactions: An empirical study in the nursing context

Publication date :

June 2016

Event name :

SERVSIG Conference

Event organizer :

AMA

Event place :

Maastricht, Netherlands

Event date :

17 - 19 June 2016

Audience :

International

Available on ORBi :

since 13 March 2016

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