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How to enhance citizenship and reduce dysfunctional patient behavior during service interactions: An empirical study in the nursing context
Lerch, Jennifer; Schmitz, Gertrud; Büttgen, Marion et al.
2016SERVSIG Conference
 

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Disciplines :
Marketing
Author, co-author :
Lerch, Jennifer;  Universität Duisburg-Essen
Schmitz, Gertrud;  Universität Duisburg-Essen
Büttgen, Marion;  Universität Hohenheim
Ates, Zelal ;  Université de Liège > HEC-Ecole de gestion : UER > Marketing et intelligence stratégique
Language :
English
Title :
How to enhance citizenship and reduce dysfunctional patient behavior during service interactions: An empirical study in the nursing context
Publication date :
June 2016
Event name :
SERVSIG Conference
Event organizer :
AMA
Event place :
Maastricht, Netherlands
Event date :
17 - 19 June 2016
Audience :
International
Available on ORBi :
since 13 March 2016

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