Lara-Quintanilla, M., Ates, Z., Duque, L. C., Schumann, J. H., & Büttgen, M. (24 June 2017). Online Health Information Search: Patients’ Motivations, Information Search Behavior and Outcomes [Paper presentation]. Frontiers in Service, New York, United States. |
Lara-Quintanilla, M., Ates, Z., Duque, L. C., Schumann, J. H., & Büttgen, M. (14 June 2017). Online Health Information Search: Patients’ Motivations, Information Search Behavior and Outcomes [Paper presentation]. QUIS 15, Porto, Portugal. |
Lara-Quintanilla, M., Ates, Z., Duque, L. C., Schumann, J. H., & Büttgen, M. (24 May 2017). Online Health Information Search: Patients’ Motivations, Information Search Behavior And Outcomes [Poster presentation]. EMAC 2017, Groningen, Netherlands. |
  | Benoit, S., Scherschel, K., Ates, Z., Nasr, L., & Kandampully, J. (2017). Showcasing the diversity of service research: Theories, methods, and success of service articles. Journal of Service Management, 8 (5), 810-836. doi:10.1108/JOSM-05-2017-0102  Peer Reviewed verified by ORBi |
Schmitz, G., Lerch, J., Büttgen, M., & Ates, Z. (September 2016). Impacts of the interpersonal relationship on interactive patient citizenship and dysfunctional behaviors: An empirical analysis in the nursing context [Paper presentation]. Rostocker Dienstleistungstagung, Rostock, Germany. |
Hüttel, B., Schumann, J. H., Büttgen, M., Ates, Z., & Komor, M. (June 2016). The influence of customer characteristics on the customer need knowledge of frontline employees [Paper presentation]. Marketing Science Conference, Shanghai, China. |
Treger, S., Büttgen, M., Schumann, J. H., & Ates, Z. (June 2016). Shedding Light on the Dark Side of Customer Participation: Investigating Customer Participation Stress [Paper presentation]. SERVSIG Conference, Maastricht, Netherlands. |
Lerch, J., Schmitz, G., Büttgen, M., & Ates, Z. (June 2016). How to enhance citizenship and reduce dysfunctional patient behavior during service interactions: An empirical study in the nursing context [Paper presentation]. SERVSIG Conference, Maastricht, Netherlands. |
Treger, S., Büttgen, M., Schumann, J. H., & Ates, Z. (June 2016). Shedding Light on the Dark Side of Customer Participation: Investigating Customer Participation Stress [Paper presentation]. Frontiers in Service Conference, Bergen, Norway. |
Deliège, F., Ates, Z., Benoit, S., & Büttgen, M. (June 2016). Understanding Usage Behaviour in a Peer-to-Peer Task Community [Paper presentation]. Frontiers in Service Conference, Bergen, Norway. |
Deliège, F., Ates, Z., Benoit, S., & Büttgen, M. (June 2016). Understanding Usage Behaviour in a Peer-to-Peer Task Community [Paper presentation]. SERVSIG Conference, Maastricht, Netherlands. |
Treger, S., Büttgen, M., Schumann, J. H., & Ates, Z. (May 2016). The Dark Side of Customer Participation: The Antecedents of Customer Participation Stress [Paper presentation]. EMAC 2016, Oslo, Norway. |
Selzer, V. L., Schumann, J. H., Büttgen, M., Ates, Z., & Komor, M. (May 2016). How Service Managers Can Shape Frontline Employees' Organizational Values to Reduce Person-Role Conflicts [Paper presentation]. EMAC 2016, Oslo, Norway. |
Deliège, F., Ates, Z., Benoit, S., & Büttgen, M. (18 March 2016). Understanding Usage Behaviour in a Peer-to-Peer Task Community [Paper presentation]. 3rd Belgian Service Research Day. |
Selzer, V. L., Schumann, J. H., Büttgen, M., Ates, Z., Volz, J., & Komor, M. (February 2016). Transformational Leadership, Role Conflict and the Moderating Role of Uncertainty Avoidance [Paper presentation]. Winter Marketing Academic Conference, Las Vegas, United States. |
Selzer, V. L., Schumann, J. H., Büttgen, M., Ates, Z., Volz, J., & Komor, M. (November 2015). Transformational Leadership, Role Conflict, and the Moderating Role of Uncertainty Avoidance [Paper presentation]. Conference on Service and Technology Marketing, Paderborn, Germany. |
Ates, Z., Duque, L., Schumann, J., Büttgen, M., & Lara-Quintanilla, M. (May 2015). Understanding patients’ participation in health care services [Paper presentation]. EMAC 2015, Leuven, Belgium. |
Ates, Z., Volz, J., Schumann, J. H., & Büttgen, M. (13 June 2014). Shedding Light on the Dark Side of Customer Participation: The Dysfunctional Role of Customer Participation Stress [Paper presentation]. CCMS Research Seminar Series, Namur, Belgium. |
Ates, Z., & Li, H. (30 January 2014). Co-Creation and Service Failure [Paper presentation]. Research Seminars, Ecully, France. |
Heine, K., Atwal, G., & Ates, Z. (2014). Luxury wine marketing. In Charters & J. Gallo (Eds.), Wine Business Management (pp. 235-246). Paris, France: Pearson. Peer reviewed |
Volz, J., Büttgen, M., Ates, Z., & Schumann, J. H. (2013). Der Einfluss von Rollenstress auf die Arbeitsleistung von Kundenkontaktmitarbeitern - Ein personenspezifisches Phänomen. In G. Schmitz (Ed.), Theorie und Praxis des Dienstleistungsmarketing: Aktuelle Konzepte und Entwicklungen (pp. 167-187). Wiesbaden, Germany: Springer. Peer reviewed |
 | Büttgen, M., Schumann, J., & Ates, Z. (2012). Service Locus of Control and Customer Coproduction: The Role of Prior Service Experience and Organizational Socialization. Journal of Service Research, 15 (2), 166-181. doi:10.1177/1094670511435564 Peer Reviewed verified by ORBi |
 | Ates, Z., & Büttgen, M. (2011). Corporate Social Responsibility in the Public Service Sector: Towards a Sustainability Balanced Scorecard for Local Public Enterprises. Zeitschrift für Öffentliche und Gemeinwirtschaftliche Unternehmen, 34 (3), 346-360. Peer Reviewed verified by ORBi |
 | Ates, Z., & Prange, C. (2011). Customer Participation in Firms’ Internationalization Strategy: Linking AAA to CCC. Schmalenbach Business Review, (3), 24-50. Peer Reviewed verified by ORBi |
 | Prange, C., & Ates, Z. (2010). Co-creation on a Global Scale: How Customers Impact Firms’ Internationalization Strategies. Marketing Review St. Gallen, 27 (2), 48-52. Peer reviewed |
Ates, Z. (2008). Kundenbindung bei Professional Business Services. Cologne, Germany: Kölner Wissenschaftsverlag. |