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Bad News in Service Encounters: Ideas and Insights
Delcourt, Cécile; Gremler, Dwayne
2016Second Organizational Frontlines Research Symposium
 

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Disciplines :
Marketing
Author, co-author :
Delcourt, Cécile  ;  Université de Liège > HEC-Ecole de gestion : UER > UER Management
Gremler, Dwayne
Language :
English
Title :
Bad News in Service Encounters: Ideas and Insights
Publication date :
March 2016
Event name :
Second Organizational Frontlines Research Symposium
Event organizer :
Florida State University
Event place :
United States
Event date :
4 March 2016
By request :
Yes
Audience :
International
Available on ORBi :
since 08 March 2016

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