Delivering Bad News to Customers: An Employee Perspective

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Delcourt, Cécile; Gremler, Dwayne; Greer, Dominique

2016 • Service Research Special Interest Group (SERVSIG) of the American Marketing Association (AMA)

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https://hdl.handle.net/2268/192777

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Disciplines :

Marketing

Author, co-author :

Delcourt, Cécile ; Université de Liège > HEC-Ecole de gestion : UER > UER Management

Gremler, Dwayne

Greer, Dominique

Language :

English

Title :

Delivering Bad News to Customers: An Employee Perspective

Publication date :

June 2016

Event name :

Service Research Special Interest Group (SERVSIG) of the American Marketing Association (AMA)

Event date :

17-19 June 2016

Audience :

International

Available on ORBi :

since 02 February 2016

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