Employee Emotional Competence:  Construct Conceptualization and Validation  of a Customer-Based Measure

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Scientific conference in universities or research centers (Scientific conferences in universities or research centers)

Employee Emotional Competence: Construct Conceptualization and Validation of a Customer-Based Measure

Delcourt, Cécile

2015

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https://hdl.handle.net/2268/179803

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Disciplines :

Marketing

Author, co-author :

Delcourt, Cécile ; Université de Liège - ULiège > HEC-Ecole de gestion : UER > UER Management

Language :

English

Title :

Employee Emotional Competence: Construct Conceptualization and Validation of a Customer-Based Measure

Publication date :

27 March 2015

Event name :

Belgian Service Research Day

Event organizer :

KUL

Event date :

27 march 2015

Available on ORBi :

since 30 March 2015

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