Article (Scientific journals)
Online travel service quality: The role of pre-transaction services
Van Riel, Allard; Semeijn, Janjaap; Pauwels, Pieter
2004In Total Quality Management and Business Excellence, 15 (4), p. 475-493
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Keywords :
services; marketing; e-services
Research center :
INNOV
Disciplines :
Marketing
Author, co-author :
Van Riel, Allard ;  Université de Liège - ULiège > HEC - École de gestion de l'ULiège > Stratégie et déploiement de projets innovants
Semeijn, Janjaap;  Open Universiteit Nederland
Pauwels, Pieter;  Universiteit Maastricht
Language :
English
Title :
Online travel service quality: The role of pre-transaction services
Publication date :
2004
Journal title :
Total Quality Management and Business Excellence
ISSN :
1478-3363
eISSN :
1478-3371
Publisher :
Routledge
Volume :
15
Issue :
4
Pages :
475-493
Peer reviewed :
Peer Reviewed verified by ORBi
Available on ORBi :
since 26 November 2008

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