Cyber-attacks; Cyber security; IT management; Responders; Sense-making
Abstract :
[en] Our understanding of the defense mechanisms against cyber-attacks is, to a great extent, based on preparation and deterrence. There is limited understanding, and in particular, limited evidence on how cyber security responders act to contain and recover from a cyber-attack. The actions of responders, including IT experts, corporate communications staff, and selected managers are critical. To address this gap, this research proposes applying the concept of sense-making, which has been extensively used to analyze human crisis behaviors. In this emerging research, we conduct an investigation into a cyber-attack case to shed light on the contextual and collective activities taken by responders in coping with cyber-attack response. We expect the results to validate or challenge theorizations of cyber security training and competencies from the communication and collaboration perspective. In a practical sense, our research can stimulate organizations to reflect on their own cyber security preparedness from the human perspective.
Research Center/Unit :
Laboratoire d'Etudes sur les Nouvelles Technologies de l'Information, la Communication, l'Innovation et le Changement - LENTIC
Disciplines :
Management information systems
Author, co-author :
Tapanainen, Tommi ; Université de Liège > HEC Liège : UER > Gest. du changement, innovation et intrapreneuriat
Language :
English
Title :
Sense-Making in Cyber Security - Examining Responder Behaviors in Cyber-Attacks
Publication date :
12 August 2017
Event name :
Americas Conference on Information Systems (AMCIS)
Event organizer :
Association for Information Systems
Event place :
Boston, United States
Event date :
from 10-08-2017 to 12-08-2017
Audience :
International
Main work title :
Proceedings of the Americas Conference on Information Systems (AMCIS)