From reporting incidents in a radiation therapy department to enterprise risk management (ERM) based on the European Foundation for Quality Management philosophy (EFQM)
Enterprise risk management; Radiotherapy; Event reporting; European Foundation for Quality Management
Abstract :
[en] The radiation therapy department (RTD) initiated in
2009 a policy of open and transparent reporting of
events not harming (near incidents) and potentially
harming patients (incidents and accidents). This
approach was immediately followed by the
leader’s decision to engage towards the European
Foundation for Quality Management (EFQM) excellence
model. The EFQM approach structured the
journey of the RTD to enterprise risk management.
We intend to demonstrate in the five main fields
of the EFQM approach (leadership, policy and strategy,
people/personnel, partnership and resources,
processes), how the journey to continuous improvement
in quality and safety did evolve and was accelerated
in RTD. The assessment made by external
evaluators evolved from a minimum of 90 points
(basic requirement for level 1 in 2009) to a at least
180 points (basic requirement for level 2 in 2011),
to reach 400 points in 2013 (270 required for
level 3 and 450 required for level 4).
Disciplines :
Oncology
Author, co-author :
COUCKE, Philippe ; Centre Hospitalier Universitaire de Liège - CHU > Radiothérapie
BOGA, Deniz ; Centre Hospitalier Universitaire de Liège - CHU > Radiothérapie
LENAERTS, Eric ; Centre Hospitalier Universitaire de Liège - CHU > Département Physique Médicale
DELGAUDINE, Marie ; Centre Hospitalier Universitaire de Liège - CHU > Département Physique Médicale
Language :
English
Title :
From reporting incidents in a radiation therapy department to enterprise risk management (ERM) based on the European Foundation for Quality Management philosophy (EFQM)
Publication date :
2014
Journal title :
International Journal of Healthcare Technology and Management
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