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Design of the IT Management Arrangements in a Post-NPM Context: An Overview of the 50 US State Governments
Markus, M. Lynne; Bui, Quang Neo; Jacobson, Dax D. et al.
20133ème Conférence du groupe de recherche thématique "GRH publique" de l’Association francophone de Gestion des Ressources Humaines (AGRH): "Y a-t-il une vie après le NPM ? Enjeux et défis de l’administration publique de demain"
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Keywords :
digital-era governance; IT management; IT governance; IT structural organization; (de)centralization; US State governments
Abstract :
[en] A recurrent call for an increased use of information technology in the public administration has been made since the beginning of the “New Public Management” wave. It has been reinforced these last years through the “digital-era governance” movement, emphasizing the important role that IT may have in the effective transformation of the public institutions and in the successful delivery of citizen-centered services. However, the success of e-government is proved not to be a direct effect of the increased use of IT, but to also depend on the organizational and institutional arrangements that governments enact for the management of their IT resources. In this context, our paper proposes to offer an updated view of the way US State Governments manage, organize, and govern their IT activities. To do so, we consider the possible interactions between two dimensions: 1) the organization of IT activities and 2) the control over decisions about IT activities (also known as governance). This analysis is made for each of two categories of IT activities: 1) IT projects (such as Enterprise Architecture implementation, website development, etc.) and 2) IT services (such as the operation of networks, the daily support services, etc.). Our empirical data indeed show that neither dimension alone provides a good characterization of governmental IT management arrangements. The latter requires an in-depth understanding of how US States appear to combine a centralization and/or a decentralization design of the organization and of the control of their IT activities. The findings that we develop through this contribution have the potential to enhance the general understanding of the barriers to, and enablers of, e-government success, and to put into perspective some insights of the new public management and digital-era governance movements concerning the use of IT in the public sector.
Research center :
Laboratoire d'Etudes sur les Nouvelles Technologies de l'Information, la Communication, l'Innovation et le Changement - LENTIC
Disciplines :
General management, entrepreneurship & organizational theory
Strategy & innovation
Management information systems
Author, co-author :
Markus, M. Lynne;  Bentley University > Department of Information and Process Management
Bui, Quang Neo;  Bentley University > Department of Information and Process Management
Jacobson, Dax D.;  California State University Channel Islands > Management of Information Systems
Lisein, Olivier ;  Bentley University > Department of Information and Process Management
Mentzer, Kevin;  Bentley University > Department of Information and Process Management
Language :
English
Title :
Design of the IT Management Arrangements in a Post-NPM Context: An Overview of the 50 US State Governments
Publication date :
March 2013
Event name :
3ème Conférence du groupe de recherche thématique "GRH publique" de l’Association francophone de Gestion des Ressources Humaines (AGRH): "Y a-t-il une vie après le NPM ? Enjeux et défis de l’administration publique de demain"
Event organizer :
ULg - Université de Liège
Event place :
Liège, Belgium
Event date :
28-29 mars 2013
Audience :
International
Peer reviewed :
Peer reviewed
Available on ORBi :
since 26 April 2014

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