IT management arrangements ; organizational arrangements; IT acivities ; centralization ; decentralization; e-government ; success ; US State governments
Abstract :
[en] The success of e-government is believed to depend in part on the organizational and institutional arrangements that governments enact for the management of their IT resources. This paper develops the conceptualization of IT management arrangements by considering possible interactions between two dimensions — 1) the organization of IT activities and 2) the control over decisions about IT activities (also known as governance) — for each of two categories of IT activities — IT projects (such as website development) and IT services (such as the operation of networks). In addition, the paper provides preliminary empirical evidence obtained from applying this expanded conceptualization in the context of American state governments. Many states appear to employ centralization of IT activities to offset decentralization of IT control and vice versa. Consequently, neither dimension alone provides a good characterization of governmental IT management arrangements. These findings have the potential to enhance our understanding of the barriers to, and enablers of, e-government success.
Research center :
Laboratoire d'Etudes sur les Nouvelles Technologies de l'Information, la Communication, l'Innovation et le Changement - LENTIC
Disciplines :
Management information systems General management, entrepreneurship & organizational theory Strategy & innovation
Author, co-author :
Markus, M. Lynne; Bentley University > Department of Information and Process Management
Bui, Quang Neo; Bentley University > Department of Information and Process Management
Jacobson, Dax D.; California State University Channel Islands > Management of Information Systems
Lisein, Olivier ; Bentley University > Department of Information and Process Management
Mentzer, Kevin; Bentley University > Department of Information and Process Management
Language :
English
Title :
Performance Effects of Administrative Innovations in US State Governments: A Preliminary Report on IT Management Arrangements for e-Government Success
Publication date :
January 2013
Event name :
CIS/IPM Research Seminar, Bentley University
Event organizer :
CIS – Computer Information Systems and IPM – Information and Process Management Departments, McCallum Graduate School of Business, Bentley University
Event place :
Waltham, Greater Boston, United States - Massachusetts
