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Service delivery system design for risk management in sharing-based product service systems: A customer-oriented approach

Hazée, Simon; Van Vaerenbergh, Yves; Delcourt, Cécile et al.

2020 • In International Journal of Operations and Production Management, 40 (4), p. 459-479

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2020_IJOPM_Hazée et al (postprint).pdf

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