institution logo
If you're member of the institution,  you just have to login to download the file in restricted access. It is not necessary to request a print.

Request copy

Breaking bad news: How frontline employees cope with bad news disclosure to customers
Delcourt, Cécile; Gremler, Dwayne D.; Greer, Dominique A.
2025In Journal of the Academy of Marketing Science

Document(s) requested
Postprint- Delcourt et al. - 2025 - JAMS.pdf

The desired document is not currently available on open access. Nevertheless you can request an offprint through the form below. If your request is accepted you will receive by e-mail a link allowing you access to the document for 5 days, 5 download attempts maximum.


Request form

Fields marked with ✱ are compulsory.

Back to the reference
Contact ORBi