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Sustainable performance management in high-end luxury goods firms: the use of the "Reputation-Clock" Model
Riguelle, France; Van Caillie, Didier
2017In Gardetti, Miguel Angel (Ed.) Sustainable Management of Luxury
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Keywords :
Luxury; Reputation Management; Performance Model; High-Luxury Industry; Performance Management Tool
Abstract :
[en] The chapter describes the motivations and the content of a performance management tool, the "Reputation-Clock" Model, applied to the specific case of Raidillon, a small Belgian luxury firm active in the sector of high-end watches and leather goods. Based on the assumption that reputational capital accumulation and dilution is a complex adaptive system (CAS) embedded in its own environment and context, the “Reputation-Clock” integrates the major KPIs that a small firm from the high-end luxury goods industry has to leverage in order to manage its reputation performance from a sustainable point of view.
Research center :
CEPE - Centre d'Études de la Performance des Entreprises - ULiège
Disciplines :
General management, entrepreneurship & organizational theory
Author, co-author :
Riguelle, France ;  Université de Liège > HEC-Ecole de gestion : UER > Diagnostic et contrôle de l'entreprise
Van Caillie, Didier  ;  Université de Liège > HEC-Ecole de gestion : UER > Diagnostic et contrôle de l'entreprise
Language :
English
Title :
Sustainable performance management in high-end luxury goods firms: the use of the "Reputation-Clock" Model
Alternative titles :
[fr] La gestion durable des entreprises de l'industrie du luxe: l'utilisation du modèle de l'"Horloge de la réputation"
Publication date :
2017
Main work title :
Sustainable Management of Luxury
Main work alternative title :
[fr] La gestion durable du luxe
Editor :
Gardetti, Miguel Angel
Publisher :
Springer, Singapour, Singapore
Edition :
1ère éd.
ISBN/EAN :
978-981-10-2916-5
Collection name :
DOI: 10.1007/978-981-10-2917-2
Pages :
81-104
Peer reviewed :
Peer reviewed
Available on ORBi :
since 06 May 2016

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