[en] The chapter describes the motivations and the content of a performance management tool, the "Reputation-Clock" Model, applied to the specific case of Raidillon, a small Belgian luxury firm active in the sector of high-end watches and leather goods. Based on the assumption that reputational capital accumulation and dilution is a complex adaptive system (CAS) embedded in its own environment and context, the “Reputation-Clock” integrates the major KPIs that a small firm from the high-end luxury goods industry has to leverage in order to manage its reputation performance from a sustainable point of view.
Research Center/Unit :
CEPE - Centre d'Études de la Performance des Entreprises - ULiège
Disciplines :
General management, entrepreneurship & organizational theory
Author, co-author :
Riguelle, France ; Université de Liège > HEC-Ecole de gestion : UER > Diagnostic et contrôle de l'entreprise
Van Caillie, Didier ; Université de Liège > HEC-Ecole de gestion : UER > Diagnostic et contrôle de l'entreprise
Language :
English
Title :
Sustainable performance management in high-end luxury goods firms: the use of the "Reputation-Clock" Model
Alternative titles :
[fr] La gestion durable des entreprises de l'industrie du luxe: l'utilisation du modèle de l'"Horloge de la réputation"