References of "Delcourt, Cécile"
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See detailTransparency of nonprofit organizations: An integrative framework and research agenda
Dethier, Fanny ULiege; Delcourt, Cécile ULiege; Willems, Jurgen

Conference (2021, October 05)

As research on transparency has evolved into a burgeoning multidisciplinary field (e.g. Cucciniello et al. 2017; Parris et al. 2016), nonprofit scholars have developed in the last twenty years an ... [more ▼]

As research on transparency has evolved into a burgeoning multidisciplinary field (e.g. Cucciniello et al. 2017; Parris et al. 2016), nonprofit scholars have developed in the last twenty years an impressive body of research regarding the antecedents and outcomes of transparency of nonprofit organizations (NPOs). However, no study provides an overall and integrative picture of both the antecedents and consequences of NPOs’ transparency. Accordingly, by reporting on a systematic literature review, this article presents an integrative framework of NPOs’ transparency antecedents and outcomes and determines research gaps to offer an agenda for future research. The systematic literature review is based on the “Preferred Reporting Items for Systematic Reviews and Meta-Analyses Statement—PRISMA” (Moher 2009). In particular, this integrative and systematic review answers three research questions: (1) what are the key antecedents influencing NPOs’ adoption of transparency practices? (2) What are the expected outcomes for NPOs developing transparency practices? (3) What are main research questions that remained neglected? After applying search criteria to an initial pool of 1,081 articles and keeping only the relevant articles for our research questions, the review considers 74 articles. From the careful analysis of these articles, we develop an integrative framework by connecting on the one side, environmental and organizational antecedents and on the other side, perceptual as well as tangible outcomes of NPOs’ transparency. A critical analysis of this integrative framework brings observations on four decisive drawbacks of current literature on NPOs’ transparency. Accordingly, we suggest a future agenda structured around the following four research orientations: NPOs’ transparency and (1) its limits, (2) its neglected, though important, directions, (3) its surrounding context, and (4) its perceptual outcomes. Each research orientation is briefly explained in the next paragraph. First, we note that, while some scholars allude to the limitations of NPOs’ transparency in their study (e.g., Hyndman & McConville, 2018; Vaccaro & Madsen, 2009), the exploration of the optimal level of transparency within the nonprofit setting attracts in general rather little attention. Second, in terms of transparency directions, nonprofit literature mainly focuses on the study of transparency oriented toward NPOs’ resources providers (e.g., Deng et al. 2015), despite the varieties of stakeholders and their respective importance in NPOs’ governance. Third, except for few studies (Harris et al. 2018; Willems & Faulk 2019), the nonprofit literature rarely takes the context surrounding transparency practices into consideration. For example, a sector or organizational crisis situation requires very specific transparency actions. Fourth and finally, perceptual outcomes, such as NPOs’ image, reputation, legitimacy or even, trust, remain critically understudied, despite their centrality for the nonprofit sector and their potential link with transparency and stakeholders’ supportive behavior (Sargeant et al. 2006). Though, the separation of actual transparency practices from its perceived level would enable a better understanding of how heterogeneous stakeholders’ opinions matter in the evaluation of the nonprofit sector. Overall, the consideration of those four research orientations should encourage scholars in bringing nuances in the knowledge of effective and ethical transparency as well as in achieving key findings regarding where and how transparency works. [less ▲]

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See detailExploring the concept of customer-perceived intimacy in healthscapes
Martens, Carmen ULiege; Delcourt, Cécile ULiege

in Proceedings from the 4th Conference on Architecture Research Care & Health (2021, June)

Detailed reference viewed: 24 (1 ULiège)
See detailTransparency of nonprofit organizations: An integrative framework and research agenda
Dethier, Fanny ULiege; Delcourt, Cécile ULiege; Willems, Jurgen

Scientific conference (2021, May 03)

Over the past 20 years, as the study of transparency has evolved into a burgeoning multidisciplinary field, nonprofit scholars have developed an impressive body of research on the antecedents and outcomes ... [more ▼]

Over the past 20 years, as the study of transparency has evolved into a burgeoning multidisciplinary field, nonprofit scholars have developed an impressive body of research on the antecedents and outcomes of the transparency of nonprofit organizations (NPOs). From both theoretical and practical purposes, it is necessary to develop an overall picture of such antecedents and outcomes, to allow scholars and NPOs to understand why, when, and how transparency should be implemented. Current studies provide a fragmented view, focused on specific elements of NPO transparency; with a systematic literature review of 76 articles, this article offers both an integrative framework of the antecedents and outcomes of NPO transparency and an agenda for research, based on a critical analysis of the integrative framework. Four relevant research orientations emerge: (1) direction of NPO transparency, (2) distinguishing actual from perceived transparency, (3) the dark side of NPO transparency, and (4) NPO transparency contingency factors. Research along these four orientations could add nuance to existing knowledge of transparency and provide key insights with regard to why, when, and how transparency works. [less ▲]

Detailed reference viewed: 59 (5 ULiège)
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See detailCustomer Engagement with Preventive Health Technologies
Baiwir, Lisa ULiege; Dessart, Laurence ULiege; Delcourt, Cécile ULiege

Scientific conference (2021, April 23)

Preventive health behaviours can improve the wellbeing and general health of the population, as well as decrease healthcare costs. In order to encourage customers to adopt such behaviours, new ... [more ▼]

Preventive health behaviours can improve the wellbeing and general health of the population, as well as decrease healthcare costs. In order to encourage customers to adopt such behaviours, new technologies focusing on preventive health behaviours could be influential. Based on those insights, an investigation project is presented, which aims to explore customer engagement with preventive health technologies and deepen understanding regarding what drives such engagement, its outcomes and underlying processes. [less ▲]

Detailed reference viewed: 59 (10 ULiège)
See detailTransparency of nonprofit organizations: An integrative framework and research agenda
Dethier, Fanny ULiege; Delcourt, Cécile ULiege; Willems, Jurgen

Scientific conference (2021, April 20)

Over the past 20 years, as the study of transparency has evolved into a burgeoning multidisciplinary field, nonprofit scholars have developed an impressive body of research on the antecedents and outcomes ... [more ▼]

Over the past 20 years, as the study of transparency has evolved into a burgeoning multidisciplinary field, nonprofit scholars have developed an impressive body of research on the antecedents and outcomes of the transparency of nonprofit organizations (NPOs). From both theoretical and practical purposes, it is necessary to develop an overall picture of such antecedents and outcomes, to allow scholars and NPOs to understand why, when, and how transparency should be implemented. Current studies provide a fragmented view, focused on specific elements of NPO transparency; with a systematic literature review of 76 articles, this article offers both an integrative framework of the antecedents and outcomes of NPO transparency and an agenda for research, based on a critical analysis of the integrative framework. Four relevant research orientations emerge: (1) direction of NPO transparency, (2) distinguishing actual from perceived transparency, (3) the dark side of NPO transparency, and (4) NPO transparency contingency factors. Research along these four orientations could add nuance to existing knowledge of transparency and provide key insights with regard to why, when, and how transparency works. [less ▲]

Detailed reference viewed: 31 (2 ULiège)
See detailCoup de Pouce au Développement Durable: La Technique du Nudging
Delcourt, Cécile ULiege; Dardenne, Benoît ULiege

Conference given outside the academic context (2021)

Detailed reference viewed: 23 (3 ULiège)
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See detailMamma Mia! How to Manage Complex Patient Experiences in Maternity
Martens, Carmen ULiege; Delcourt, Cécile ULiege

in Spirit of Management (2021)

Detailed reference viewed: 25 (1 ULiège)
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See detailTransparency of nonprofit organizations: An integrative framework and research agenda
Dethier, Fanny ULiege; Delcourt, Cécile ULiege; Willems, Jurgen

in Journal of Philanthropy and Marketing (2021), e1725

Over the past 20 years, as the study of transparency has evolved into a burgeoning multidisciplinary field, nonprofit scholars have developed an impressive body of research on the antecedents and outcomes ... [more ▼]

Over the past 20 years, as the study of transparency has evolved into a burgeoning multidisciplinary field, nonprofit scholars have developed an impressive body of research on the antecedents and outcomes of the transparency of nonprofit organizations (NPOs). From both theoretical and practical purposes, it is necessary to develop an overall picture of such antecedents and outcomes, to allow scholars and NPOs to understand why, when, and how transparency should be implemented. Current studies provide a fragmented view, focused on specific elements of NPO transparency; with a systematic literature review of 76 articles, this article offers both an integrative framework of the antecedents and outcomes of NPO transparency and an agenda for research, based on a critical analysis of the integrative framework. Four relevant research orientations emerge: (1) direction of NPO transparency, (2) distinguishing actual from perceived transparency, (3) the dark side of NPO transparency, and (4) NPO transparency contingency factors. Research along these four orientations could add nuance to existing knowledge of transparency and provide key insights with regard to why, when, and how transparency works. [less ▲]

Detailed reference viewed: 34 (7 ULiège)
See detailENERGIA: Transforming a public utility company into a customer-centric organization
Hazée, Simon; Mancini, Philippe; Laloux, Dimitri et al

Learning material (2020)

Detailed reference viewed: 116 (7 ULiège)
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See detailNonprofit Organizations’ Online Transparency: Conceptualization and Operationalization
Dethier, Fanny ULiege; Delcourt, Cécile ULiege

Scientific conference (2020, June)

Detailed reference viewed: 60 (11 ULiège)
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See detailExploring the Concept of Customer-Perceived Intimacy in Healthscapes
Martens, Carmen ULiege; Delcourt, Cécile ULiege

Scientific conference (2020, January 30)

Detailed reference viewed: 34 (9 ULiège)
See detailJoint conference between the Marketing departments of RWTH Aachen and HEC-Liège
Ferrara, Charlotte ULiege; Delcourt, Cécile ULiege; Crutzen, Nathalie ULiege

Scientific conference (2020, January 30)

Detailed reference viewed: 31 (2 ULiège)
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See detailExploring the Concept of Customer-Perceived Intimacy in Healthscapes
Martens, Carmen ULiege; Delcourt, Cécile ULiege

Conference (2020)

Background —It is recognized that servicescapes (i.e. the manmade physical surroundings in which a service takes place) both affect customer and employee attitudes and behaviours. This is particularly the ... [more ▼]

Background —It is recognized that servicescapes (i.e. the manmade physical surroundings in which a service takes place) both affect customer and employee attitudes and behaviours. This is particularly the case in healthcare servicescapes (i.e. healthscapes) as studies demonstrated that an improvement in the healthscape can contribute to positive outcomes such as enhanced healing process. However, little is known about such a relationship can happen. Accordingly, we examine the concept of customer-perceived intimacy (CPI) as improving healthscapes can contribute to positive outcomes through the creation of CPI. We focus on CPI as, in healthcare, the intimacy of the customers (i.e., patients) is often under stress as they have to relinquish privacy by disclosing embarrassing personal information and/or intimate body parts. Objective – Based on an extended multidisciplinary literature review and 30 in-depth interviews with mothers who delivered a baby at the hospital, this paper aims to explore the concept of customer-perceived intimacy (CPI) in healthscapes. The authors offer a conceptualization of CPI in healthscapes together with a conceptual framework to highlight both the antecedents (i.e., the design and architectural components of the healthscape) and the short-term and long-term outcomes of CPI. Results – The findings of this study suggest that there is considerable potential for intimate situations to be wrought with problems involving complexities associated with human cognition, emotions, physiological responses, and behaviours. Customer-perceived intimacy (CPI) is caused by a holistic combination of intangible (i.e. interpersonal) and tangible factors (i.e. design of the physical healthcare environment) within the healthscape. This leads to higher levels of understanding of service systems and their fundamental role in human well-being. The authors argue that healthscape design focused on CPI is necessary to make service systems more socially inclusive. Contribution – This research provides a conceptual framework. In doing so, a solid foundation for future inquiry has been laid. [less ▲]

Detailed reference viewed: 50 (11 ULiège)
See detailGuidelines for an Internship in Marketing
Delcourt, Cécile ULiege; Barbosa de Sousa, Patrick ULiege

Learning material (2020)

This document presents the general guidelines for an internship in marketing. It is specifically crafted for students enrolled in the specialized Master in Marketing at HEC Liège.

Detailed reference viewed: 56 (10 ULiège)
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See detailGuidelines for a Research Master Thesis in Marketing
Delcourt, Cécile ULiege; Barbosa, Patrick

Learning material (2020)

This document presents the general guidelines for a research master thesis in marketing. It is specifically crafted for students enrolled in the specialized Master in Marketing at HEC Liège.

Detailed reference viewed: 176 (12 ULiège)
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See detailService delivery system design for risk management in sharing-based product service systems: A customer-oriented approach
Hazée, Simon; Van Vaerenbergh, Yves; Delcourt, Cécile ULiege et al

in International Journal of Operations and Production Management (2020), 40(4), 459-479

Detailed reference viewed: 68 (5 ULiège)